BOSPHORUS LEATHER LOAFER - CAPRICORN COFFEE
Full Grain Leather
Free Shipping with DHL Express / Fedex
Handmade in Turkey
SHIPPING POLICY
We are pleased to note that the items you select from our "Ready To Ship Category" are handcrafted treasures, pre-prepared for your enjoyment. Upon purchasing Bosphorus Leather Next-Day Shipping product(s), your order will be dispatched the following day via DHL Express or FedEx/TNT Express Carrier. (Please note that orders placed on Saturdays will be shipped on Mondays as delivery services are unavailable on Sundays.)
Upon shipment, a tracking number will be provided, allowing you to monitor your order’s journey online.
Every product in the Bosphorus Leather Store is a handcrafted masterpiece, with some items also being hand-dyed. As we do not maintain a ready stock, the crafting of your order begins post-purchase, typically requiring nearly 30 days to be ready for shipment. This duration may slightly vary depending on the specific item, customizations, and additional features requested. Once ready, the shipping period generally spans 2-5 business days to reach your doorstep, as stated by the delivery companies.
Post-purchase, your order, denoted by a unique order number (ID), is placed on our Production List, monitored closely by our skilled artisans and dedicated staff. Following a thorough Quality Control Process, your order is shipped via DHL Express or FedEx/TNT delivery services, and a tracking number is provided for online tracking.
Each Bosphorus Leather product is meticulously packaged in its protective dust bag and original box, adorned with our brand logo and name, ensuring it arrives in pristine condition.
For expedited delivery, we kindly request you to provide your phone number, email address, postcode, and accurate address while placing your order.
REFUND POLICY
Refund Policy
At Bosphorus Leather, we prioritize your satisfaction above all else. Our aim is to provide a transparent and hassle experience, ensuring that you feel confident in your purchases with us.
How to Initiate a Refund:
Video Recording: To streamline the refund or replacement process, please record a video of the unboxing experience as you open the package from the delivery company.
Alternate Option: If capturing a video isn't feasible, please send us clear photos of the item showcasing any defects within a reasonable timeframe.
What Happens Next?:
Once we receive and verify the defect in your Bosphorus Leather item, we'll promptly proceed with your preferred resolution. This could either be dispatching a replacement to your address or processing a refund, depending on your choice and availability.
Our Commitment:
Your trust is paramount to us, and we're dedicated to ensuring a smooth and fair refund process should any issues arise. Our policies are designed with your convenience in mind, and we're always here to assist you every step of the way.
Thank you for choosing Bosphorus Leather. We value your patronage and look forward to serving you with excellence.
WARRANTY
Bosphorus Leather's Warranty Policy is designed to be as straightforward as our Refund Policy. Our warranty covers all products for a period of two (2) years from the date the Buyer receives the Product.
During the warranty period, Bosphorus Leather commits to replacing, at no additional cost, any Products deemed faulty by the Buyer, as well as repairing any operational malfunctions reported by the Buyer.
In every case, Bosphorus Leather retains the right to verify any reported defects through any means or methods deemed necessary, without any obstruction from the Buyer to the personnel designated by Bosphorus Leather for such verification. This warranty does not extend to faults or damages caused by the Buyer's negligence or misuse. For more information on Product Care.
We pride ourselves on a customer-centric after-sale policy. In our quest for customer satisfaction, we have even replaced products for minor issues such as natural leather wrinkles and scratches. Rest easy knowing that Bosphorus Leather is committed to ensuring a seamless and satisfying ownership experience.
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