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Refund policy

Last Updated: June 1, 2026

At Bosphorus Leather, each product is carefully handcrafted, inspected, and packed before shipment. We take great pride in our craftsmanship and aim to provide every customer with a product that meets our quality standards.

Please read our Refund & Return Policy carefully before placing an order.

1. Made to Order and Personalized Products

Most Bosphorus Leather products are handmade, made to order, personalized, or customized according to customer preferences.

Products that are made to order, personalized, engraved, customized, or produced with special customer requests are not eligible for return, exchange, or refund unless they arrive defective or damaged.

This includes, but is not limited to:

  • Initials or engraving
  • Custom colors
  • Custom leather combinations
  • Custom sizes
  • Custom compartments
  • Special design requests
  • Made to order products
  • Hand-dyed or patina products made specifically for your order

Please review all order details, customization requests, initials, colors, sizes, and shipping information carefully before placing your order.

2. Return Eligibility

Returns are accepted only if the product arrives with a confirmed manufacturing defect or damage.

To be eligible for a return, refund, repair, or replacement:

  • The issue must be reported within 7 days of delivery
  • The product must be unused
  • The product must be in its original condition
  • The product must be returned with its original packaging, dust bag, box, and accessories
  • The customer must provide clear photos, videos, and any requested documentation
  • The claim must be reviewed and approved by Bosphorus Leather

Return requests made after 7 days from delivery may not be accepted.

3. Unboxing Video Requirement

To help us verify damage or defects that may have occurred before or during delivery, we strongly require a clear and uninterrupted unboxing video.

The video should show:

  • The unopened shipping package
  • The package being opened from the beginning
  • The product being removed from the package
  • The claimed defect or damage clearly visible

Without a clear unboxing video, it may not be possible to verify whether the issue occurred before delivery, during shipment, or after the package was opened. In such cases, Bosphorus Leather reserves the right to reject the claim.

Please keep all original packaging until the issue is resolved.

4. Non-Returnable Situations

We do not accept returns, exchanges, or refunds for the following reasons:

  • Change of mind
  • Buyer’s remorse
  • Choosing the wrong product, size, color, or personalization
  • Disliking the color, texture, leather grain, or style after receiving the product
  • Natural leather variations, including grain differences, wrinkles, small marks, color tone differences, patina, or texture variations
  • Minor differences caused by screen color settings or lighting conditions
  • Damage caused by misuse, improper care, accidents, water exposure, heat, excessive force, or unauthorized repair
  • Products that have been used, worn, altered, damaged, or are not in their original condition
  • Personalized, customized, or made to order products, unless defective or damaged upon arrival

Because our products are made from natural leather and crafted by hand, small variations in color, texture, grain, and finish are part of the character of the product and are not considered defects.

5. Refund Process

If your return or refund request is approved, we will provide instructions for the return process.

Once the returned product is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be processed to the original payment method through Shopify’s refund system.

Please note:

  • Original shipping costs are non-refundable
  • Customs duties, import taxes, VAT, brokerage fees, or local charges are non-refundable
  • Refund processing times may vary depending on your bank, card issuer, or payment provider

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the product is confirmed by Bosphorus Leather to have a manufacturing defect or to have arrived damaged.

If a return is approved and the product is not confirmed to be defective, return shipping costs may be deducted from the refund.

In the case of an approved exchange, repair, or replacement, shipping costs will be reviewed based on the reason for the request and the condition of the product.

7. Damaged or Defective Items

If your product arrives damaged or with a possible manufacturing defect, please contact us within 7 days of delivery at:

info@bosphorusleather.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product
  • Clear photos of the packaging
  • A full unboxing video
  • Any other relevant details

After reviewing the claim, we may offer one of the following solutions depending on the situation:

  • Repair
  • Replacement
  • Store credit
  • Partial refund
  • Full refund, if applicable

Bosphorus Leather reserves the right to inspect and verify all claims before approving any return, refund, repair, or replacement.

8. 2-Year Limited Warranty

Bosphorus Leather offers a 2-year limited warranty covering manufacturing defects.

This warranty covers defects related to craftsmanship or production, subject to inspection and approval by Bosphorus Leather.

The warranty does not cover:

  • Normal wear and tear
  • Natural aging of leather
  • Patina development
  • Scratches, marks, stretching, softening, or color changes caused by use
  • Damage caused by misuse, accidents, improper care, water, humidity, heat, chemicals, or excessive force
  • Damage caused by unauthorized repair or modification
  • Damage caused by improper storage
  • Zipper, lock, hardware, or stitching damage caused by misuse or excessive force
  • Cosmetic changes that naturally occur with handmade leather products

If a manufacturing defect is confirmed, we may repair or replace the product free of charge at our discretion.

9. Exchanges

Exchanges are generally not accepted for made to order, personalized, or customized products unless the product is confirmed to be defective or damaged.

For non-personalized Ready to Ship items, exchange requests may be reviewed on a case-by-case basis if the product is unused, in original condition, and returned within the required timeframe.

Customers are responsible for any shipping costs, customs duties, taxes, or import fees related to exchanges unless the exchange is due to a confirmed manufacturing defect.

10. Refused Deliveries and Unclaimed Packages

If a package is refused, not collected, or returned to us because of unpaid customs duties, incorrect address information, missing contact details, or failure to respond to the carrier, the customer may be responsible for:

  • Return shipping costs
  • Customs fees
  • Storage fees
  • Reshipment costs
  • Any other charges applied by the carrier or customs authority

Original shipping costs and customs-related charges are non-refundable.

11. How to Contact Us

For return, refund, repair, warranty, or damage claims, please contact us at:

Bosphorus Leather Deri ve Ayakkabı Ltd. Şti.
Yakınca Mahallesi Adıyaman Yolu 18/B
Yeşilyurt, Malatya
Turkey

Email: info@bosphorusleather.com
Phone: +90 532 323 37 43

Please include your order number and all relevant details when contacting us.