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READY TO SHIP ITEMS
For items labeled "Ready to Ship," we ensure prompt delivery for your convenience. After undergoing a thorough quality check, these products are swiftly dispatched via DHL Express and FedEx Express, ensuring delivery within 2-5 business days. Please note that the availability of Ready to Ship items will be clearly indicated on the product page.
MADE TO ORDER ITEMS
All products at Bosphorus Leather are meticulously handcrafted, with many undergoing additional hand-dyeing processes. Due to the bespoke nature of our creations, production time may take approximately 2-5 weeks. Once production and quality checks are complete, we promptly dispatch your order and provide you with a tracking number via email for your convenience.
Please rest assured that each Bosphorus Leather product is meticulously packaged in its dust bag and original box, bearing our brand logo and name. To facilitate smooth delivery, we kindly request that you provide your phone number, email address, postcode, and complete address during the ordering process.
" Free shipping for all the products which price above 211 USD. Bosphorus Leather is not responsible of Custom Duties which the customer could receive from the carriers. "
REFUND POLICY
The Refund Policy of Bosphorus is “ so simple ”, “ quite basic” ! No need to bear around the rush with chic, fancy and long sentences that get you bored!
Just we need your unpackaging video record! We advise that when you receive the consignment, please take a video record as you open up the package of the consignment of the delivery company. That method facilitates the job of both of us!
If you were not able to take a video record, please send us photos of the item that shows default or defaults in reasonable day. Let's imagine that you are in hectic days and you were not able to send the photos of the product. Calm down, we can easily notice our faults when you provide the clear photos and compensate for them! If you are able to prove the Bosphorus Leather item has a default; rest assured, we will send out a new one to your address or refund immediately.
PLEASE! Before purchasing a product(s), be aware of the preliminary information regarding the basic qualifications, sales price and the delivery of the product(s) which are shown in the website have read and informed the basic qualifications, sales price and the delivery of the product(s)!
We are afraid, the withdrawal right of the buyer may not be possible to use, if Bosphorus sends the right product(s) as shown in the website without any distortion, any color difference!
WARRANTY
The “Warranty Policy” of Bosphorus Leather is quite simple as its Refund Policy. Bosphorus Leather Warranty shall cover all products and shall remain valid for a period of two(2) years as from the date on which the “Buyer” received the “Product”.
Throughout the period of warranty, Bosphorus Leather undertakes to replace at no extra cost all “Products” which the “Buyer” declares faulty, as well as to repair any operational malfunction detected and declared by the “Buyer”.
In all cases, Bosphorus Leather reserves the right to verify by any means or method, any default detected by the “Buyer”, without hindrance from the “Buyer” to the persons assigned by Bosphorus Leather to carry out such verification. This warranty shall not apply to any faults or damage to the products incurred by negligence or misuse of the Buyer. To be more informed about “Product Care”
Rest assured, you will have a customer lover after sale policy. So far, we have replaced our products even though they had natural leather wrinkles, scratches to pleasure our customers.