At Bosphorus Leather, we prioritize your satisfaction above all else. Our aim is to provide a transparent and hassle-free experience, ensuring that you feel confident in your purchases with us.
30-Day Free Refund Guarantee:
We stand by the quality of our products, and we want you to feel confident in your purchase. Therefore, we offer a 30-day free refund period from the date of delivery. If for any reason you're not satisfied with your purchase within this timeframe, you can initiate a free refund.
How to Initiate a Refund:
Video Recording: To streamline the refund or replacement process, please record a video of the unboxing experience as you open the package from the delivery company.
Alternate Option: If capturing a video isn't feasible, please send us clear photos of the item showcasing any defects within a reasonable timeframe.
What Happens Next?:
Once we receive and verify the defect in your Bosphorus Leather item, we'll promptly proceed with your preferred resolution. This could either be dispatching a replacement to your address or processing a refund, depending on your choice and availability.
Your trust is paramount to us, and we're dedicated to ensuring a smooth and fair refund process should any issues arise. Our policies are designed with your convenience in mind, and we're always here to assist you every step of the way.
Thank you for choosing Bosphorus Leather. We value your patronage and look forward to serving you with excellence.