Artos - Flat Camel

Dimensions : 38,5cm X 28cm X 10cm (15.15 X 11.02 X 3.94 in inch)
Exterior: Patina Leather
Interior: Suede Leather

Size:
• 10 Cushions and 2 Patina Leather Pockets

Features;
• Removable suede tray with a tray cover
• Handle
• 2 Combination Locks

Refund & Return Policy

At Bosphorus Leather, we take pride in crafting high-quality leather goods. To ensure clarity and fairness for both our customers and our business, we have outlined our updated refund and return policy below.

1. No Returns or Refunds on Personalized Items

Products that are customized, engraved, or made to order are non-refundable and non-returnable unless they arrive defective or damaged. Please carefully review your customization details before placing your order.

2. Strict Return Eligibility & Timeframe

Returns are only accepted for manufacturer defects and must be reported within 7 days of delivery.

Any return request beyond this timeframe will not be accepted.

The product must be unused, in its original condition and packaging, and accompanied by the required documentation (see below).

3. Unboxing Video Requirement

To process any return, refund, or replacement request, a full, uninterrupted unboxing video is required. This video must clearly show the package being opened and the defect or damage being present upon opening. Without this video, your claim cannot be processed.

4. Refunds: Process & Policy

Refunds will be processed to the original payment method through Shopify’s refund system once the return process is confirmed.

Original shipping costs are non-refundable and will be deducted from any refund issued.

5. Shipping Costs Are Non-Refundable

Customers are responsible for all return shipping costs unless the product is confirmed to be defective.

If a return is approved, the cost of return shipping will be deducted from any refund issued.

In case of an exchange, the customer is responsible for the shipping fees of the replacement item.

6. No Returns for Buyer’s Remorse

We do not accept returns for reasons such as:

• Change of mind
• Disliking the color, texture, or style after receiving the product
• Differences due to natural leather variations (wrinkles, minor scratches, or color tones)

7. Warranty Policy

Bosphorus Leather offers a 2-year limited warranty covering manufacturing defects. The warranty does not cover:

• Normal wear and tear
• Damage due to misuse, accidents, or improper care
• Aging effects such as patina, scratches, or stretching of leather

We reserve the right to inspect and verify any defect claim before approving a replacement. If the defect is confirmed, we will repair or replace the product free of charge.

Final Notes

By purchasing from Bosphorus Leather, you agree to this policy. If you have any questions, please contact our customer service team before making a purchase.

Thank you for choosing Bosphorus Leather! We appreciate your understanding and support.