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We are pleased to note that the items you select from our "Ready To Ship Category" are handcrafted treasures, pre-prepared for your enjoyment. Upon purchasing Bosphorus Leather Next-Day Shipping product(s), your order will be dispatched the following day via DHL Express or FedEx/TNT Express Carrier. (Please note that orders placed on Saturdays will be shipped on Mondays as delivery services are unavailable on Sundays.)
Upon shipment, a tracking number will be provided, allowing you to monitor your order’s journey online.
Every product in the Bosphorus Leather Store is a handcrafted masterpiece, with some items also being hand-dyed. As we do not maintain a ready stock, the crafting of your order begins post-purchase, typically requiring nearly 30 days to be ready for shipment. This duration may slightly vary depending on the specific item, customizations, and additional features requested. Once ready, the shipping period generally spans 2-5 business days to reach your doorstep, as stated by the delivery companies.
Post-purchase, your order, denoted by a unique order number (ID), is placed on our Production List, monitored closely by our skilled artisans and dedicated staff. Following a thorough Quality Control Process, your order is shipped via DHL Express or FedEx/TNT delivery services, and a tracking number is provided for online tracking.
Each Bosphorus Leather product is meticulously packaged in its protective dust bag and original box, adorned with our brand logo and name, ensuring it arrives in pristine condition.
For expedited delivery, we kindly request you to provide your phone number, email address, postcode, and accurate address while placing your order.
Refund Policy
At Bosphorus Leather, our refund policy is straightforward and easy to follow. There's no need for elaborate terms or complex conditions.
All we require is a video recording of the unboxing process. We recommend capturing a video as you open the package from the delivery company, which will help streamline any potential refund or replacement process for both parties involved.
If capturing a video isn't possible, simply send us photos of the item displaying the defect(s) within a reasonable timeframe. Even if you're unable to send photos immediately due to a busy schedule, fret not. Once you send clear images that highlight our error, we're more than willing to make it right. Upon verifying the defect in the Bosphorus Leather item, you can be assured that we will either dispatch a replacement to your address or process a refund promptly.
Your satisfaction is our priority, and we are committed to ensuring a smooth and fair refund process should any issue arise.
Bosphorus Leather's Warranty Policy is designed to be as straightforward as our Refund Policy. Our warranty covers all products for a period of two (2) years from the date the Buyer receives the Product.
During the warranty period, Bosphorus Leather commits to replacing, at no additional cost, any Products deemed faulty by the Buyer, as well as repairing any operational malfunctions reported by the Buyer.
In every case, Bosphorus Leather retains the right to verify any reported defects through any means or methods deemed necessary, without any obstruction from the Buyer to the personnel designated by Bosphorus Leather for such verification. This warranty does not extend to faults or damages caused by the Buyer's negligence or misuse. For more information on Product Care.
We pride ourselves on a customer-centric after-sale policy. In our quest for customer satisfaction, we have even replaced products for minor issues such as natural leather wrinkles and scratches. Rest easy knowing that Bosphorus Leather is committed to ensuring a seamless and satisfying ownership experience.