Frequently Asked Questions
Order
Since all our products are handmade, production usually takes 2–4 weeks. During busy periods, it can take a little longer, but we will keep you updated at every step.
We offer both. Most products are made-to-order for full customization, but we also have a Ready-to-Ship Collection for faster delivery.
Yes, you are able to change your order in 5 days. Please contact us with your order number, and we’ll do our best to accommodate changes.
Cancellation is possible before production begins and if your product is default ( non customized ). Once your piece is in progress, cancellation may not be possible. Please contact us for your inquries.
Absolutely. We offer customization options such as initials, lining colors, leather types, and hardware finishes. Please note that special requests may extend production time.
Yes. Watch cushions, tray inserts, and valet trays can be ordered individually. Please contact us for pricing.
Customization & Personalization
Yes, you can select from our color chart to fully personalize the interior.
Yes, we specialize in bespoke pieces. Share your requirements (dimensions, compartments, leather type), and we will design a unique piece for you.
Shipping & Delivery
Once shipped, delivery usually takes 5–8 business days with FedEx or DHL Express.
Yes, we ship to more than 100 countries worldwide.
Yes, you will receive a tracking number via email as soon as your order is dispatched.
All orders are shipped from Turkey. Depending on your country’s regulations, your order may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the buyer.
Materials & Craftsmanship
We use only premium leathers such as Togo, Saffiano, Ostrich, Alligator, and our signature hand-painted Patina. All interiors are lined with genuine goat suede.
We use solid brass hardware, plated in gold, silver, or palladium for durability and luxury.
Care & Maintenance
Avoid prolonged exposure to direct sunlight, moisture, or heat. Clean with a soft dry cloth and store in the provided dust bag when not in use.
Yes, all our watch cases and trunks feature removable trays for flexibility and easier cleaning.
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