At Bosphorus Leather, our refund policy is straightforward and easy to follow. There's no need for elaborate terms or complex conditions.
All we require is a video recording of the unboxing process. We recommend capturing a video as you open the package from the delivery company, which will help streamline any potential refund or replacement process for both parties involved.
If capturing a video isn't possible, simply send us photos of the item displaying the defect(s) within a reasonable timeframe. Even if you're unable to send photos immediately due to a busy schedule, fret not. Once you send clear images that highlight our error, we're more than willing to make it right. Upon verifying the defect in the Bosphorus Leather item, you can be assured that we will either dispatch a replacement to your address or process a refund promptly.
Your satisfaction is our priority, and we are committed to ensuring a smooth and fair refund process should any issue arise.